Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days.
Delivery times vary by location, but most orders arrive wvithin 3-7 business days.

Q: How much does shipping cost?
A: We offer free shipping on all orders.
No minimum purchase required.

Q: How can I contact customer support?

A: You can reach us anytime via the contact form on this page. Our support team typically responds within 24 hours on business days.

Q: What if there’s an issue with my order or product?

A: If you experience any issues, simply contact our support team. We’ll work with you to find a quick and fair solution.

Q: Are your products covered by a warranty or guarantee?

A: Yes. All our products are backed by a 365-day warranty. If you experience any quality-related issues within this period, our support team will be happy to assist you.

1.How does an extension cord reel work?
An extension cord reel stores the cable on a spool, letting you pull out the length you need to power equipment. When finished, the cord is wound back onto the reel, either manually with a hand crank or automatically with a spring-driven retractable system

2.How to use extension cord reel?
Pull out the cord to the length you need, plug in your equipment, and start using it. When finished, rewind the cord—manually with a hand crank or let it retract automatically if it’s a retractable reel. Use the adjustable stopper on retractable reels to lock the cord at the desired length.

3.How to mount extension cord reel?
Use the included mounting bracket and screws to fix the reel securely to a wall or ceiling. Drill holes, tighten the screws, and make sure the reel is firmly attached before use

4.How to wrap an extension cord on a reel?
Pull the cord straight, then turn the reel handle to wind it evenly onto the drum. Keep light tension and guide the cord to prevent tangles or overlaps. Stop winding once the cord is fully stored.

5.How to use extension cord reels safely to avoid overheating?
Always fully unwind the cord before use so heat can dissipate. Match the cord’s wire gauge and amperage rating to your appliance load, and never exceed the rated capacity. Keep the cord reel away from heat sources, water, and direct sunlight, and check the cord regularly for damage during use.

6.What are the common problems with cord reels?
Common issues include overheating when the cord is not fully unwound, voltage drop caused by using an incorrect wire gauge for the load, and wear or damage from repeated bending or rough handling. Improper mounting can also lead to instability or cord jamming during retraction.

7.Are cord reels safe to use?
Yes, cord reels are safe when used correctly. Fully unwind the cord before powering high-load devices to prevent heat buildup, use the correct wire gauge for the load, and ensure the reel is securely mounted. Regularly inspect the cord and reel for damage to maintain safe operation.

8.What should never be plugged into an extension cord reel?
Do not plug in high-power, heat-generating appliances such as space heaters, electric ovens, welding equipment, or large air conditioners. These devices can exceed the reel’s rated current and cause overheating. Also avoid connecting multiple high-load devices at the same time.

9.DEWENWILS Extension Cord Reels: Does The Package Include A Power Cord?
Yes. Most DEWENWILS extension cord reels come with the power cord pre-installed, ready to use right out of the box. DEWENWILS also offers storage reels without cords for users who prefer to wind their own cable or use custom lengths/types of wire.

10.DEWENWILS Extension Cord Reels: Is A Mounting Bracket Included In The Box?
Yes. Most DEWENWILS extension cord reels include the necessary mounting brackets and hardware for wall or ceiling installation. Always check the product listing to confirm what’s in the box for the specific model you are ordering.

11.DEWENWILS Extension Cord Reels: What Is The Length Of The Input Power Cord?
The input power cord (the cord that plugs into the wall) is typically 1.4m (about 4.6ft), providing enough reach for standard outlets. Exact length may vary slightly by model, so check the specific product page for precise details.

12.DEWENWILS Extension Cord Reels: Does The Power Cord Come With A Plug At The End?
Most DEWENWILS extension cord reels feature a power cord with a plug at the end for direct connection to a wall outlet. Some models are designed with the power inlet integrated into the reel housing, where the plug connection is located on the outer casing instead of at the cord end.

13.DEWENWILS Extension Cord Reels: Is The Hose Or Cable Replaceable?
No. The cable on DEWENWILS extension cord reels is not replaceable. If the cord becomes damaged or worn, the reel must be repaired or replaced according to the manufacturer’s guidelines to ensure safe operation.

14.DEWENWILS Extension Cord Reels: What Is The Total Cable Length In Feet Or Meters?
DEWENWILS extension cord reels come in a variety of total cable lengths to meet different workspace needs: 25 ft (7.6 m), 30 ft (9.1 m), 40 ft (12.2 m), 45 ft (13.7 m), 50 ft (15.2 m), 60 ft (18.3 m), 75 ft (22.9 m), and 80 ft (24.4 m).

15.DEWENWILS Extension Cord Reels: Can The Reel Accommodate 100 Ft Of 12/3 Extension Cord?
Standard DEWENWILS cord reels are not designed to hold 100 ft of 12/3 extension cord. However, DEWENWILS offers storage reels without cord that you can pair with your own 12/3 cable—allowing you to wind and store up to 100 ft of 12/3 extension cord as needed.

16.DEWENWILS Extension Cord Reels: What Is The Wire Gauge (Such As 12 Gauge)?
DEWENWILS extension cord reels are available in 12 AWG, 14 AWG, and 16 AWG options to match different power needs and usage scenarios.
- 12 AWG is ideal for heavy-duty tools such as table saws, air compressors, and other high-power equipment used in garages or job sites.
- 14 AWG works well for medium loads, including power drills, shop vacuums, and most workshop or shed applications.
- 16 AWG is suitable for standard household and light-duty use, such as lamps, fans, chargers, and small appliances.

17.DEWENWILS Extension Cord Reels: Can The Reel Be Upgraded To Support 20 Amp Circuits?
DEWENWILS extension cord reels are available in 10 A, 13 A, and 15 A models. They cannot be upgraded to 20 A, as each reel is designed for its rated current to ensure safe operation. For higher‑amp applications, choose a reel specifically rated for the required load.

18.DEWENWILS Extension Cord Reels: What Is The Maximum Power Load Rating?
DEWENWILS extension cord reels are offered in 10 A, 13 A, and 15 A versions. The maximum power load depends on the model’s rated current:
- 10 A models: up to 1250 W (125 V × 10 A)
- 13 A models: up to 1625 W (125 V × 13 A)
- 15 A models: up to 1875 W (125 V × 15 A)
Always match the reel rating to your device’s power requirement to ensure safe operation.

19.DEWENWILS Extension Cord Reels: Will The Cord Overheat Under High Load When Fully Retracted On The Reel?
Yes — if the cord is used fully retracted on the reel under high load, it can overheat. To prevent heat buildup, always fully unwind the cord before powering high‑load tools or equipment. This allows heat to dissipate and keeps the cable within safe operating temperatures.
Proper wire gauge (e.g., 12 AWG or 14 AWG for heavier loads) also helps reduce the risk of overheating.

20.DEWENWILS Extension Cord Reels: Does The Reel Support Continuous Operation At 20 Amp Capacity?
No. DEWENWILS extension cord reels are designed and rated for 10 A, 13 A, or 15 A current capacity. They do not support continuous operation at 20 A, and should not be used on 20 amp circuits. For 20 amp applications, choose a cord reel specifically rated for 20 A to ensure safety and compliance.

21.DEWENWILS Extension Cord Reels: Can The Product Be Used Outdoors?
Yes. Many DEWENWILS extension cord reels are designed for both indoor and outdoor use, featuring SJTW or SJTOW PVC-insulated cables that resist moisture, abrasion, and temperature changes.
They are ideal for garages, workshops, sheds, patios, and job sites, as well as outdoor tasks like powering garden tools, pressure washers, or seasonal lighting. For outdoor use, keep the reel off the ground, avoid standing water, and follow standard electrical safety practices.

22.DEWENWILS Extension Cord Reels: Is The Reel Waterproof Or Weather Resistant?
DEWENWILS extension cord reels feature cables with PVC insulation, enhanced for water and abrasion resistance, making them suitable for outdoor use. However, the reel housing itself is not fully waterproof and should be kept dry and protected from heavy rain or standing water to ensure safe operation.

23.DEWENWILS Extension Cord Reels: Does It Offer Dustproof And UV-Resistant Protection?
DEWENWILS extension cord reels feature PVC‑insulated cables and durable housings that resist dust, moisture, and outdoor exposure. The materials help protect the cord and reel in typical work environments, and for extended outdoor use, it’s recommended to keep the reel shaded or covered to maintain performance and longevity.

24.DEWENWILS Extension Cord Reels: Can It Supply Power Directly Without Additional Equipment?
Yes. DEWENWILS extension cord reels can supply power directly to your tools and devices when plugged into a standard outlet — no extra equipment is needed. Just unwind the cord, plug the reel into a wall outlet, and connect your device to the reel’s outlets for immediate use.

25.DEWENWILS Extension Cord Reels: Is It Suitable For Installation In A Shed With Power Extended 25 Feet To Equipment?
Yes. DEWENWILS extension cord reels that are 25 ft or longer can safely extend power to equipment in a shed. Just choose a reel length that covers the distance from your power source to the equipment, fully unwind the cord for high‑load use, and ensure the reel is positioned securely for safe operation.

26.DEWENWILS Extension Cord Reels: What Mounting Options Are Available (Wall Or Ceiling Mount)?
- Wall mount: The reel can be securely attached to a wall using the included brackets or swivel mounts, keeping it stable and easy to reach.
- Ceiling mount: The reel can also be installed on a ceiling, allowing the cord to extend downward safely while keeping the workspace clear.

27.DEWENWILS Extension Cord Reels: Can It Provide Power Directly To Devices?
Yes. DEWENWILS extension cord reels can deliver power directly when plugged into a standard outlet. Simply unwind the cord to the needed length and connect your device to the reel’s outlet for immediate use.

28.DEWENWILS Extension Cord Reels: Is It Compatible With Power Tools And Electrical Equipment?
Yes. DEWENWILS extension cord reels are designed to handle power tools and standard electrical equipment safely. Make sure to select the appropriate wire gauge (12 AWG, 14 AWG, or 16 AWG) and current rating (10 A, 13 A, or 15 A) to match the power requirements of your devices.

29.DEWENWILS Extension Cord Reels: What Type Of Outlet Or Connector Is Used At The Cord End?
Most DEWENWILS extension cord reels feature a standard NEMA-style outlet at the cord end, allowing you to plug in typical household or workshop devices. Some models have the outlet integrated into the reel housing instead of at the cord tip, depending on the design.