Return & Refund Policy
We provide hassle-free shopping with our guarantees:
30 DAYS MONEY BACK GUARANTEE: Get a refund within 30 days of delivery. (more details on the refund process and return shipping cost will be provided below).
12 MONTHS QUALITY WARRANTY: If there are any quality issues within 12 months of receipt, we offer a full refund or free replacement.
No fees for order cancellations.
Before we ship your orders:
When you placed the order by mistake, please contact us at Service@dewenwils.com to cancel the order before we ship the order.
Usually we ship the order in 24-48 hours. There is no cost for you to cancel the order before we ship the order. We will email you back to confirm the cancellation.
You'll receive the refund in 1-4 days after cancellation.
After we ship your orders:
If the package is shipped, but you still want to cancel the order. In this case, you may still choose to cancel your order for a full refund. We will try our best efforts and contact our local shipping company to stop the packages. If the package fails to intercept, please refuse the delivery of the package. The package will be returned to us at no return cost for you. We will fully refund your money when we see the return tracking information.
If you just don't like the items you received, ordered a wrong item or want an exchange, please return the package at your own return cost, and email us your return tracking number. We will refund your money when we receive the return in good condition.
To return an item, please email customer service at Service@dewenwils.com with your order number first. After receiving our confirmation email with the return address. Please place the item securely in its original packaging, and mail your return to the return addresses we provided in email.
RETURN SHIPPING FEES
Wrong items or your subjective problems:
If you ordered a wrong item or just don't like the item, you will be responsible for all return shipping charges. Please return the package within 30 days of the delivery date, and email us your return tracking number. All returned items must be in new and unused condition, with all original tags and labels attached. We will refund your original order amount in 7 business days after we receive your returned package.
Damaged or Defective Products:
If the item arrives damaged or defective, we will pay all return shipping charges. Please return the package within 30 days of the delivery date, and email us your return tracking number and billing receipt for the refund of return shipping cost. We will refund your original order amount and return shipping cost in 7 business days after we receive your return package. The return shipping cost will be refunded through the same payment method of your order.
We strongly recommend that you use a traceable method to return your orders.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow 7 working days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your billing account. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at: